Crystal FMS — Privacy Notice
Thank you for trusting Crystal FMS. This page explains, plainly and briefly, how we collect, use, and protect the personal information you give us.
1. Who we are
Crystal FMS provides facility management services for residential communities and apartment projects in Karachi. Our contact: info@crystalfms.com
2. What we collect
We collect only what we need to deliver services: name, contact number, email, property/unit details, service requests, CCTV or access records when required for security, and payment or billing information when you pay us.
3. Why we collect it
To register residents, respond to maintenance requests, manage security and access, bill and receive payments, communicate service updates, and improve service delivery.
4. How we use your data
Your data is used for operations and communication only. We do not sell your personal information. We may use anonymized data for service improvements and reporting.
5. Who we share data with
We share information only with:
Service partners (e.g., payment processors, approved contractors) as needed to deliver services.
Law enforcement or regulators when legally required.
We require partners to protect your data and use it only for agreed purposes.
6. Security
We apply industry-standard technical and organizational measures to protect your information. No system is perfect; if we learn of a breach that risks your data, we’ll notify affected parties as required by law.
7. Data retention
We keep your data only as long as needed to provide services, comply with legal obligations, or resolve disputes. When no longer required, we delete or anonymize it.
8. Cookies & online tracking
Our website may use basic cookies for functionality and analytics. You can control cookies through your browser settings.
9. Children
Our services are for adults and property owners/tenants. We do not knowingly collect information from children under 13.
10. Your rights
You can request access, correction, or deletion of your personal data, or object to its processing. Contact us at info@crystalfms.com with your request and we’ll respond promptly.
11. Changes to this notice
We may update this notice. The latest version will be posted on our website with the date of the change.